To ensure your query reaches the right team, please use the relevant contact channels below:

Support (Internet & Connection Issues) Please contact your Internet Service Provider (ISP) directly for all troubleshooting and technical support. To check for live network notices, disruptions, and area updates, please visit status.octotel.co.za.

Sales & Pricing (Packages & Coverage) To browse available fibre packages and pricing in your area, please visit octotel.co.za/shop/ or email our sales team directly at: [email protected].


Installations (Getting Connected) If you have questions about getting a new physical fibre line installed at your property or want to follow up on a scheduled appointment, please email: [email protected].


Migrations & Reconnects (Switching or Restarting Your Service) If you want to switch your internet provider (ISP) while keeping your existing line, or if you need to turn a fibre line back on (perfect if you’ve just moved into a home that already has an Octotel box). Please email: [email protected].


Civils & Infrastructure (Property & Street Work) For queries regarding outside construction, physical fibre infrastructure, trenches, or property restoration in your neighbourhood, please email: [email protected].